Exchange, Return & Refund Policy

At ADORE-A-BOO, we want every little one to feel comfortable, happy, and stylish in our clothing. We take great care in delivering quality products to our customers.

We understand that sometimes things may not go as expected. Please read our Exchange, Return & Refund Policy before making a purchase.

1. Exchange Policy

We accept exchange requests under the following circumstances:

Size Issues: If you have ordered the wrong size and need a different size.
Fit Issues: If the product does not fit your child as expected.
Damaged Products: If you receive a damaged or defective item.
Wrong Product Delivered: If you receive a product different from what you ordered.
Missing Items: If any item is missing from your delivered order.

All exchange requests are subject to verification, product condition, and stock availability.

2. Return & Refund Policy

We accept return and refund requests for the following reasons:

Damaged or Defective Products: The product arrives damaged or has a manufacturing defect.
Missing Items: One or more items from your order are missing.
Fit Issues: The product does not fit your child properly.
Product Quality Concerns: You are not satisfied with the quality of the product received.

Refund requests will be reviewed by our support team and processed after verification and approval.

Approved refunds will be issued to the original payment method, wherever applicable.

3. Non-Exchangeable & Non-Returnable Products

For hygiene and quality assurance reasons, we strictly do not accept exchanges or returns for:

Innerwear: Including boys' trunks, briefs, girls' panties, camisoles, and other innerwear products.
Used or Worn Products: Products that have been used, worn, or show signs of usage.
Washed Products: Products that have been washed or altered after delivery.
Products Without Original Brand Tags: All returned products must have their original ADORE-A-BOO brand tags intact and attached.

Important: Innerwear products are strictly non-returnable and non-exchangeable due to hygiene reasons.

4. Mandatory Unboxing Video

To ensure a fair and transparent resolution process, an unboxing video is compulsory for all exchange, return, and refund claims.

Record a clear, continuous video while opening the parcel.
The video must show the package being opened and the products received.
For damaged, incorrect, or missing products, the issue must be clearly visible in the video.
Videos should be recorded before using, washing, or removing the product tags.

Please note: Requests submitted without a valid unboxing video will not be eligible for approval.

5. Conditions for Exchange & Return

To qualify for an exchange or return:

The product must be unused, unwashed, and in its original condition.
Original brand tags must remain attached.
The product must be returned with its original packaging, wherever possible.
A valid unboxing video must be provided.
The request must be verified and approved by our customer support team.

ADORE-A-BOO reserves the right to reject requests that do not meet the above conditions, subject to applicable consumer protection laws.

6. Exchange & Refund Process

Step 1: Contact Our Support Team

Reach out to our customer support team with your order number, reason for exchange or return, and the mandatory unboxing video.

Step 2: Request Verification

Our team will review the details and confirm whether your request is eligible.

Step 3: Return Pickup

For approved requests requiring a product return, our team will arrange a return pickup wherever courier service is available.

Step 4: Quality Check

Once we receive the returned product, our team will inspect it to ensure that it meets our return conditions.

Step 5: Exchange or Refund

Exchange: The replacement product will be dispatched after successful verification and quality inspection, subject to availability.
Refund: Approved refunds will be initiated after verification and, where applicable, completion of the quality check.